Refund policy

EXCHANGES AND RETURNS

We want you to be completely satisfied with your Moderne Monocle purchase. If you would like to initiate an exchange or return, please initiate within 30 days of receiving your package. 

Merchandise must be in its original condition, unworn and free of any damages.

To initiate an exchange or return, please follow the steps noted below.

1) Please pack the monocle in it’s original packaging and write the order number on the outside of the parcel. Moderne Monocle is not responsible for items damaged or lost in transit. 
2) Ship your return with an insured mail service and retain your receipt. 
3) Once we receive the return, we will inspect the product to ensure the returned items are in good condition and not damaged. 
4) If the inspection is passed, refunds will be processed immediately. 
a. For exchanges, the replacement item will be shipped to you.
b. For refunds, the credit card used for the initial purchase will be refunded for the merchandise amount. Any shipping charges are not refundable. Please allow 10-15 days for the refund to post to your account depending on the credit card company’s processing time

Any items that have a quality defect or if you received the wrong item, please contact us so we can get a new product out to you. 

Mailing Address:
Moderne Monocle
1346 NW Galveston Ave Bend, OR 97703

For questions or concerns regarding the exchange/return process, you may also call us at (310)650-0760