We want you to be completely satisfied with your Moderne Monocle purchase. If you would like to initiate an exchange or return, please initiate within 7 days of receiving your package to acquire a Return Authorization Number (RA Number). You then have 7 days after the receipt of your RA Number to ship your merchandise back to Moderne Monocle.
Merchandise must be in its original condition, unworn and free of any damages.
To initiate an exchange or return, please follow the steps noted below.
1) Contact us first via the "Contact Us" page on the website. Please include your order # and indicate the reason for your return. Please also indicate in your email if you would like a refund or an exchange.
2) Our customer service team will respond to you in 24-48 hours with a return authorization (RA) number.
3) Please pack the monocle in it’s original packaging and write the RA number on the outside of the parcel. Moderne Monocle is not responsible for items damaged or lost in transit.
4) Ship your return with an insured mail service and retain your receipt.
5) Once we receive the return, we will inspect the product to ensure the returned items are in good condition and not damaged.
6) If the inspection is passed, refunds will be processed immediately.
a. For exchanges, the replacement item will be shipped to you.
b. For refunds, the credit card used for the initial purchase will be refunded for the merchandise amount. Any shipping charges are not refundable. Please allow 10-15 days for the refund to post to your account depending on the credit card company’s processing time
Any items that have a quality defect or if the customer should receive the wrong item, the customer shall be excluded from some of the above policies.
P.O. Box 477
Pacific Palisades, CA 90272
For questions or concerns regarding the exchange/return process, you may also call us at (310)569-0946